In the dynamic, high-pressure environment of Air Traffic Control, effective decision-making and multitasking are not just essential—they are critical to maintaining safety. At Presage, we specialize in uncovering the human, organizational, and cultural factors that shape how these decisions are made in real-time. Our proprietary methodology blends psychological insights, operational understanding, and data-driven analyses to reveal the unique factors influencing Air Traffic Controllers’ management of the complexity, pressure, and risk inherent to their work. From split-second decisions in high-pressure scenarios to broader patterns in team dynamics and organizational safety culture, we look at everything to identify what is influencing safety outcomes. Our work in ATC is driven by experienced industry professionals and supported by research scientists with expertise in analyzing human performance and systems-level risks. We've partnered with global leaders and regulatory bodies to deliver customized assessments and interventions focused on three key areas of impact: controller decision-making, organizational safety culture, and wellbeing. Whether we’re conducting culture diagnostics, evaluating real-time decision processes, or designing proactive wellbeing initiatives, our approach is collaborative, data-informed, and grounded in the unique operational demands of Air Traffic Control.
Operational compliance, best practices, and safety first.
Organizational safety culture, policies and procedures.
Safeguarding and supporting controllers' mental health and wellbeing.
A review of safety culture
Brooke Linden · 2023 · 8 min. read
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